Comfort and
convenience

Vendella is a leader in supplying quality bedding and hospitality essentials, serving a diverse customer base across guest accommodation, aged care, and commercial supply sectors. To support its growing business and ensure seamless operations, Vendella required an eCommerce platform that worked for both its team and its customers - providing real-time inventory accuracy, a flexible search experience, and seamless system integrations.

The Challenge

For a B2B business handling large-scale product orders, an off-the-shelf eCommerce platform wouldn’t cut it. The new site needed to:

• Integrate seamlessly with Unleashed for real-time inventory management.
• Improve search functionality to help customers find products faster.
• Offer tiered pricing and multiple payment options for different customer types.

The Solution

A custom WordPress eCommerce solution was developed, optimised for Vendella’s unique business structure. The site was built with deep integration into Unleashed, ensuring that real-time stock availability was reflected in every order. With a Zoho integration enabling seamless sales, marketing, and customer support management, streamlining internal operations.

To enhance the customer experience, the homepage was designed to guide users into their relevant sector and deliver curated content and product recommendations based on their needs.

And to improve searchability and product discovery, Algolia Search was integrated, providing a faster, more intuitive search experience that helps customers quickly find the right products no matter their spelling. Underpinning all of this is the custom built tiered pricing structures, allowing Vendella to tailor pricing based on customer types, while multiple payment options ensured seamless transactions.

The Results

Vendella’s new eCommerce platform is built for performance, offering seamless system integrations, enhanced search capabilities, and a user-friendly interface. The real-time inventory updates and improved order tracking have optimised both internal processes and customer experience.

With a scalable digital infrastructure in place, Vendella is well ahead it's growth journey, offering customers a streamlined, intuitive, and efficient way to purchase - all while reducing operational complexity for their internal team.